What time is check-in and check-out?
Check-in is from 11.54 am until midnight. Check-out is by 11 am for standard rooms and by 12.30 pm for superior and deluxe rooms. Should you wish to enjoy some more time in Riva del Garda after checking out, we will be happy to mind your bags for you.
What credit cards do you accept?
We accept Visa, MasterCard, and Maestro. We are unable to accept payment by Diners Club or American Express.
What are the terms of cancellation?
You can cancel or modify your booking with no charge up to 48 hours before your arrival. Late cancellations or no-shows will affect a penalty equivalent to the cost of the first night of your stay.
Do you offer an internet connection?
Yes, we offer complimentary Wi-Fi in the whole hotel building and in the garden.
Do you offer a vegan breakfast?
Definitely, this year we started offering a vegan buffet menu at breakfast.
Do you only offer double rooms?
A double room can easily become a twin room at no extra charge. Just ask us when you check in.
Do you have a place to store bikes?
Yes, bicycles can be stored in our bike area which is video-monitored and accessible only by electronic keycard.
Where can I park my car?
You can park in our video-monitored parking area, offering space for ca. 35 cars.
Can I bring my pet with me?
The hotel is pet-friendly and you can bring your pet along with no extra costs or conditions. We do not however offer any special services for pets.